GENERAL TERMS AND CONDITIONS OF SALE
Last updated: August 7, 2026
Welcome to Trisample | Clothing Store. These General Terms and Conditions regulate the access and use of the online store, as well as the conditions applicable to the purchase of products offered through our website.
By placing an order in our store, the customer declares to have read and accepted these General Terms and Conditions.
1. IDENTIFICATION OF THE OWNER
The online store Trisample | Clothing Store is managed by:
Trade name: Trisample | Clothing Store
Owner: [ERASMUS EXPO, S.L.]
Tax ID: [B56193147]
Address: [AV. MERIDIANA 350 11-D]
Email: [TIENDASLUSHOP@OUTLOOK.COM]
Phone: [+34 604189185]
Website: [WWW.TIENDALUSHOP.COM]
2. PURPOSE
The purpose of these General Terms and Conditions is to regulate the contractual relationship between Trisample | Clothing Store and individuals who purchase products through the online store.
Trisample | Clothing Store mainly sells clothing and textile products, including products that may incorporate brand-specific designs, prints, or graphic elements.
3. PURCHASE PROCESS
To make a purchase, the customer must select the desired product, indicate the corresponding characteristics when applicable —such as size, color, or design— and add it to the cart.
Before finalizing the order, the customer can review the selected products, modify quantities, and check the total price of the purchase.
The order will be considered placed when the customer completes the purchase process and makes the corresponding payment.
Once the order is received, Trisample | Clothing Store will send a confirmation to the email address provided by the customer.
We reserve the right to cancel an order if there is a manifest error in the price, in the product description, if there is a lack of availability, or if there are circumstances that reasonably prevent its proper management.
4. PRICES
The prices of the products will be those indicated on the website at the time of purchase.
Unless expressly stated otherwise, prices will include applicable taxes.
Shipping costs, when applicable, will be shown to the customer before completing the purchase.
Trisample | Clothing Store may modify the prices of its products at any time. These modifications will not affect orders that have already been confirmed.
5. PAYMENT METHODS
The customer may use the payment methods available in the online store during the purchase process.
Payment must be made for the total amount indicated before confirming the order.
Trisample | Clothing Store will not have access to the full details of bank cards when payment is managed through an external and secure payment platform.
6. SHIPPING AND DELIVERY TIMES
Orders will be shipped to the address indicated by the customer during the purchase process.
The delivery times indicated on the website are indicative, unless a guaranteed delivery time is expressly stated.
Delays caused by transport companies, force majeure circumstances, or situations beyond the control of Trisample | Clothing Store will not be the direct responsibility of the store.
The customer must correctly provide the necessary information for delivery. Costs arising from an incorrect or incomplete address may be the responsibility of the customer where applicable.
7. CUSTOMIZED PRODUCTS
Some Trisample | Clothing Store products may be customized or manufactured according to the specifications provided by the customer.
When a product has been made specifically according to the customer's instructions and is not a standard product, there may be exceptions to the right of withdrawal in cases provided for by applicable law.
Before placing a customized order, the customer must carefully check the characteristics, texts, images, sizes, colors, and other elements provided.
The customer will be responsible for having the necessary rights over any image, design, logo, text, or content that they request to incorporate into a customized product.
8. RIGHT OF WITHDRAWAL AND RETURNS
In cases where legally applicable, the consumer will have a period of 14 calendar days from receipt of the product to exercise their right of withdrawal without needing to justify their decision.
The product must be returned under the conditions established by applicable law and following the instructions provided by Trisample | Clothing Store.
The right of withdrawal may have legally provided exceptions, including certain products made to the consumer's specifications or clearly personalized.
Returns of products that have been used, damaged, or handled in a way that exceeds what is necessary to verify their nature, characteristics, and functioning will not be accepted, without prejudice to the legally recognized rights of the consumer.
9. DEFECTIVE OR INCORRECT PRODUCTS
If the customer receives a product that is defective, damaged during transport, or different from the one ordered, they must contact Trisample | Clothing Store as soon as possible, providing photographs or other information to assess the incident.
When there is a lack of conformity in accordance with applicable law, the consumer will be entitled to the legally corresponding remedies of repair, replacement, price reduction, or termination of the contract.
10. PRODUCT SIZES AND CHARACTERISTICS
The customer must consult the size guide and product characteristics before placing the order.
Product photographs are for guidance only, and there may be slight color differences due to screen settings or the characteristics of the printing and manufacturing processes.
11. INTELLECTUAL PROPERTY
All content present on the Trisample | Clothing Store website, including designs, logos, photographs, illustrations, texts, graphics, visual elements, and other content, may be protected by applicable intellectual and industrial property regulations.
Reproduction, distribution, modification, commercialization, or use of such content without corresponding authorization is prohibited.
The acquisition of a product does not imply the acquisition of intellectual property rights over the designs or graphic elements incorporated therein.
12. CONTENT PROVIDED BY THE CUSTOMER
When the customer requests a customized product using content provided by themselves, they declare to have the necessary rights, permissions, or authorizations to use said content.
The customer will be responsible for any third-party claims arising from the use of content provided by themselves for product customization.
Trisample | Clothing Store may reject orders that incorporate content that may infringe third-party rights or be unlawful.
13. LIABILITY
Trisample | Clothing Store will endeavor to keep the online store information updated and available, although it does not guarantee that the website will be permanently available or free of errors.
We will not be liable for damages arising from circumstances beyond our reasonable control, including certain service interruptions, transportation problems, third-party technical failures, or force majeure situations.
The foregoing is without prejudice to the rights legally corresponding to consumers.
14. DATA PROTECTION
Personal data provided by customers will be processed in accordance with current data protection regulations.
For detailed information on how we collect, use, store, and protect personal data, the customer should consult our Privacy Policy.
15. COOKIES
The website may use cookies and similar technologies to enable certain functionalities, improve the browsing experience and, where appropriate, perform statistical analysis or manage preferences.
The use of cookies will be governed by our Cookie Policy, available on the website.
16. CUSTOMER SERVICE AND COMPLAINTS
For any query, incident, or complaint related to an order, the customer may contact Trisample | Clothing Store via:
Email: [TIENDASLUSHOP@OUTLOOK.COM]
Phone: [+34 604 189 185]
We will try to respond to inquiries as soon as possible.
17. MODIFICATION OF CONDITIONS
Trisample | Clothing Store may modify these General Terms and Conditions when necessary to adapt them to legal, commercial, or service changes offered.
The conditions applicable to a purchase will be those published on the website at the time of placing the order.
18. APPLICABLE LAW AND JURISDICTION
These General Terms and Conditions will be governed by Spanish law.
When the customer is a consumer, the corresponding mandatory consumer protection rules will apply, including those related to competent jurisdiction.
In relations between companies, where legally possible, the parties may submit to the courts and tribunals corresponding to applicable law.
19. CONTACT
If you have any questions about these General Terms and Conditions, you can contact us:
Trisample | Clothing Store
📧 [TIENDASLUSHOP@OUTLOOK.COM]
📍 [AV. MERIDIANA 350 11-D]
🌐 [WWW.TIENDALUSHOP.COM]
Last updated: August 7, 2026